Last updated: October 2026
How we collect, use, protect and store your personal data, in line with UK GDPR and the Data Protection Act 2018.
Online Dissertation Advisors is fully committed to protecting your personal information. This policy explains clearly what data we collect, why we collect it, and how you can control it. Please read it carefully before using our services.
Who We Are
Online Dissertation Advisors (“we”, “us”, “our”) is a UK-based academic writing support service providing dissertation writing, assignment help, editing, and proofreading services to university students across the United Kingdom.
Registered Address: 185 High Road, Chadwell Heath, Essex, RM6 6NR, United Kingdom
We are the data controller responsible for the personal information you provide through our website at onlinedissertationadvisors.co.uk. For any privacy-related queries, contact us at info@onlinedissertationadvisors.co.uk.
Information We Collect
Information you provide directly to us:
- Contact details: full name, email address, and phone number
- Academic details: university, course level, subject area, word count, and deadline
- Assignment briefs: documents, module handbooks, or guidelines you upload or share with us
- Payment information: processed securely via our payment providers; we do not store card details on our servers
- Communications: messages sent via email, WhatsApp, our order/enquiry forms, or your student account
- Feedback: reviews, ratings of delivered work, or any correspondence you send us
- Account activity: if you use your student account, when you sign in, the files you upload and download, and the requests you make (for example a change to a deadline)
Information collected automatically when you visit our website:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on each page, and referring URLs
- Cookie and tracking data (see Section 6 for full details)
How We Use Your Data
We use the personal information we collect only for the purposes described below:
- To reply to your enquiry and send you a quote
- To deliver the service you order: matching you with a specialist, sharing your brief with them, delivering each stage and handling changes
- To run your student account, where you upload files, follow your order, message us and pay
- To take payments, send receipts and keep the financial records the law requires
- To send you service emails about your enquiry or order (these are not marketing)
- To send marketing emails, only if you have agreed to receive them
- To understand which pages and adverts bring enquiries, using analytics only if you accept them in our cookie banner
- To keep our website and systems secure and prevent fraud and spam
We will never use your data for any purpose incompatible with those listed above without first notifying you and, where required, obtaining your consent.
Legal Basis for Processing
Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following legal bases:
- Contractual necessity: processing is required to fulfil the academic service you have ordered
- Legitimate interests: to improve our services, prevent fraud, and communicate with existing customers
- Legal obligation: to comply with applicable UK law and regulatory requirements
- Consent: for marketing communications and non-essential cookies, where we have explicitly asked for and received your permission
Data Sharing & Third Parties
We never sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays confidential.
We share your information only in the following limited and necessary circumstances:
- Assigned writers: your brief and requirements are shared with your allocated UK-based writer solely to complete your order. Writers do not receive your name, email address or phone number; all messages go through us
- Service providers who run our systems for us: Microsoft 365 (email), Vercel (website hosting and storage of enquiries, in London), Cloudflare (spam protection on our forms) and the hosting provider for our customer system and student accounts. They may only use your data to provide their service to us
- Payment processors: Visa, Mastercard, Wise, and Payoneer process payments under their own privacy policies and PCI-DSS security standards
- Analytics providers: anonymised, aggregated website usage data is shared with tools such as Google Analytics
- Legal authorities: if required by law, regulation, or court order, we may disclose your information to relevant authorities
All third parties we engage with are required to handle your data securely and in accordance with UK GDPR. Some of these providers may process data outside the UK. When they do, the transfer is protected by UK adequacy regulations or the UK International Data Transfer Agreement.
Cookies & Tracking Technologies
Our website uses cookies (small text files stored on your device) and similar browser storage. Only the items needed for the site to work are used before you make a choice in our cookie banner.
- Essential: remembers your cookie choice and keeps our forms working. These are always on.
- Spam protection: Cloudflare Turnstile checks that a form is being sent by a person, not an automated program.
- Analytics (only if you accept): Google Analytics 4 tells us which pages are visited and which pages lead to enquiries. We use Google Consent Mode, so no analytics cookies are set unless you accept.
- Advertising (only if you accept): if we run online ads, these cookies measure whether an ad led to an enquiry.
You can change your choice at any time using the "Cookie settings" link at the bottom of every page, or by clearing cookies in your browser. Rejecting non-essential cookies does not affect our services.
Data Retention
We keep your personal data only for as long as is necessary for the purpose it was collected, or as required by law:
- Enquiries that do not lead to an order: deleted 2 years after your enquiry
- Files and messages for an order (your brief, uploads, the work we deliver, and messages and emails about the order): deleted 12 months after the order is completed or cancelled
- Order, quote and payment records (what was ordered, amounts, dates and receipt numbers): kept for 6 years after the order is completed or cancelled, in line with HMRC record-keeping rules and the time limit for contract claims
- Other emails that are not about an order: deleted after 2 years
- Marketing consent data: retained until you withdraw consent or unsubscribe
- Website analytics data: retained for up to 26 months in anonymised form only
Deletion happens automatically. Once data is no longer needed, it is securely deleted or permanently anonymised. If you ask us to erase your data sooner, we remove your details, files and messages, and keep only the financial records we must, without your name.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you (Subject Access Request)
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (“right to be forgotten”), subject to legal conditions
Right to Restrict
Ask us to limit how we use your data in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing for direct marketing or on legitimate interest grounds
Withdraw Consent
Where processing relies on consent, withdraw it at any time without penalty
Lodge a Complaint
Complain to the ICO at ico.org.uk or call 0303 123 1113
To exercise any of the above rights, email us at info@onlinedissertationadvisors.co.uk. If you have a student account, you can also download a copy of your data or ask for it to be erased from the My data page. We will respond within one month, as required by UK GDPR.
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
- All data is transmitted over secure, encrypted HTTPS connections
- Payment data is handled exclusively by PCI-DSS compliant payment processors: we never store card details on our servers
- Access to personal data is restricted to authorised staff and writers on a strict need-to-know basis. Staff accounts use two-factor authentication
- Your files are stored privately, are never public, and every download is logged
- We conduct regular reviews of our data handling practices and security measures
While we take every reasonable precaution, no method of internet transmission is 100% secure. In the unlikely event of a data breach posing a risk to your rights, we will notify you and the ICO as required by UK GDPR.
Third-Party Links
Our website may contain links to third-party websites, including university resources, payment platforms, and social media. This Privacy Policy applies only to our website at onlinedissertationadvisors.co.uk. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing personal data.
Children’s Privacy
Our services are intended exclusively for university and higher education students aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed.
Continued use of our website or services after any changes have been posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please reach out to us through any of the following:
Data Controller: Online Dissertation Advisors
- Email: info@onlinedissertationadvisors.co.uk
- Phone and WhatsApp: +44 7782 200976
- Post: 185 High Road, Chadwell Heath, Essex, RM6 6NR, United Kingdom